Telenor Connexion is looking for an IoT Support Specialist

Telenor Connexion is a pioneer in the IoT/M2M market, industry-leading with world-renowned corporate giants demanding their products and first-class service. Do you have previous experience in support and want to continue your career in the industry? Then you might be exactly who we are looking for!

ABOUT THE POSITION

As an IoT Support Specialist in telecommunications, you will be responsible for delivering first-class service to Telenor Connexion's corporate customers by proactively identifying issues, troubleshooting to find the root cause, and coming up with the best solution. Customers use Telenor's services as a basis for building their IoT products, where stability and functionality are of utmost importance.

The team works in shifts to staff the telecommunications support that is open 24/7. This role involves a rotating shift schedule, including days, evenings, nights, and weekends. Generally, the schedule consists of an 8-week rotation, where 4 of these weeks are normal daytime Monday to Friday, one of these weeks is an on-call week, and four weeks are used to go through three shift cycles. One cycle is Morning, Morning, Afternoon, Afternoon, Night, Night, off for 3 days. All work is performed at Telenor Connexion's office in Karlskrona.

If you progress far in the process, the client will conduct a background check in the form of a criminal record check, security clearance, and health check.

You are offered

• An opportunity to enter an international company with enormous development opportunities. If you show initiative here, there are good prospects for long-term employment. All of our previous consultants have become permanent employees.
• A solid introduction process where you will get a clear insight into the company and the role.
• A dedicated consultant manager who will guide you in your development throughout the employment process.

RESPONSIBILITIES

Job Duties

• Technical customer support 24/7
• Monitoring of core and international traffic
• Customer contact with technical troubleshooting
• Incident management, Problem management, Change management
• Reporting and follow-up of relevant KPIs
• Documentation of routines and processes

WE ARE LOOKING FOR YOU WHO

• Has a genuine interest in technology and gets energy from helping others with your skills
• Has experience in service or customer support, preferably in IT
• Is fluent in English and Swedish, both spoken and written
• Can be on-site within an hour during on-call shifts

It is a merit if you have

• Work experience from a similar role in telecommunications, IT, and troubleshooting
• Experience with IoT (Internet of Things)
• Experience with APIs and SQL
• Understanding of network protocols such as TCP/IP, DNS, DHCP, and routing principles

To succeed in the role, you have the following personal qualities:

• Helpful
• Organized
• Responsible
• Intellectually curious

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply rolling selection and will take down the ad when enough candidates have reached the final stage of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

INFORMATION ABOUT THE COMPANY

Telenor is a fast-moving, innovative, and globally growing company that connects the world through groundbreaking IoT solutions. Telenor is a flat and people-centered organization with engaged colleagues globally.